Terms and Conditions

In these Terms and Conditions, “Seoul Recipe”, the vendor/distributor, and “the customer” means the person or company ordering or purchasing the products. This Terms and Conditions acts as a legally binding contract between the Customer and Seoul Recipe. This Agreement shall be governed by and construed in all respects in accordance with the laws of Hong Kong.

  1. Ordering
  • Order cut-off time will be 16:00 PM and it will be delivered on the next following day.
    • If orders are made at 15:00 PM on the 1st of January, it will be delivered on the 2nd of January
  • Orders made after 16:00 PM will be delivered 2 days later
    • Orders made at 17:00 PM on the 1st of January will delivered on the 3rd of January
  • All special dietary needs must be informed in advance should there be any and for safety food should consumed within 3 hours, preferable. We will not accept legal responsibility of later consequences for failure to do so.
  • All prices on our website are excluding the delivery charges
  • Food presentation may vary slightly as shown in the photos.
  • We reserve the rights to substitute, change, accept or reject any orders.
  • Order Confirmation
  • Orders will only be considered as confirmed until the customer has checked out the shopping cart and has transferred payment to our designated bank account.
  • Payment must be made:
    • 7 days before the delivery date
  • Failure to comply to the above-stated conditions may result in your order being cancelled
  • Order Cancellation
  • 100% full credit would be offered IF customers notifies Seoul Recipe 18 hours in advance, otherwise it will be deemed forfeited
  • Payment by Paypal / Credit Card (Visa, Master, AMEX) will be charged 5%
  • Order Adjustment
  • Any adjustments to a purchase (such as adding items) after payment will should be made at least 2 days before the delivery date.
  • The outstanding payment should be transferred to our designated bank account prior to delivery.
  • Delivery Charge
  • When purchase of over HKD 700 has been met, the delivery charge will be waived (except outlying island/ Discovery Bay / Chek Lap Kok / Ma Wan)
  • When purchase of over HKD 1,000 has been met for Discovery Bay Delivery the charge will be waived
  • If there are no parking permitted in the area, the customer may need to pick up the deliverables.
  • Delivery
  • The Customer must be present at the location or delivery point for verification purpose
  • If no lift is present, the customers should arrange pick up of the deliverables on the street level (ground level)
  • Weather Condition
  • Delivery service will continue during yellow, red or black rainstorm warning. Under this inclement weather condition, a certain delay on delivery might occur. Seoul Recipe shall make every attempt to inform the customer in advance on the extension of the delivery window.
    • Hoisting of the rainstorm warning will not be accepted as a reason for rescheduling the order
  • Delivery service will continue when Typhoon signal No.1 or No.3 is hoisted. However, it will be suspended if Typhoon No.8 or above is hoisted.
    • Once Typhoon No.8 is hoisted, Seoul Recipe shall make every attempt to communicate with the customer regarding the postponement of the delivery
    • Reschedule of the re-delivery shall be made within 3 months from the date of postponement otherwise the credit shall be forfeited.
  • Substitution
  • Substitution of an item may be necessary to ensure the order is delivered on time.
  • Seoul Recipe will contact the customer to find the best solution possible.
  • In any circumstance, Seoul Recipe is not able to reach the customer, Seoul Recipe reserve the right to substitute any item from the order for an item equal or greater in value.
  • Catering Services
    • Canopies, tables and chairs are not covered as a part of our service
    • We do not cover the packing process of buffet food leftovers should there be any
    • Catering services contact us directly
  • For the food safety reason, all the cooked and catered food are recommended to consume within 2 hours upon arrival. 

 

  • Payment terms
  • The only acceptable methods of payment are:
    • Bank Transfer
    • Paypal (Credit/Debit MasterCard, Visa, etc)
  • Force Majeure
  • No liability is accepted by Seoul Recipe for failure of performance due to strike, lockout, hostilities or any other circumstances outside the control of Seoul Recipe.

Seoul Recipe reserves the rights to change, vary or modify any of the information and terms contained herein.

Food Factory Licence No.: 2992803601