Terms and Conditions

In these Terms and Conditions, “Seoul Recipe”, the vendor/distributor, and “the customer” means the person or company ordering or purchasing the products. This Terms and Conditions acts as a legally binding contract between the Customer and Seoul Recipe. This Agreement shall be governed by and construed in all respects in accordance with the laws of Hong Kong.

Ordering

      • 🕓 Cut-off Time: Order BEFORE 4PM for next day delivery
        • Orders made before 4 PM (e.g: 3:30 PM), it will be delivered on the next day
        • Orders made after 4 PM (e.g: 4:30 PM / 9 PM) it will be delivered on the day after tomorrow

      • All special dietary needs must be informed in advance should there be any and for safety food should consumed within 3 hours, preferable. We will not accept legal responsibility of later consequences for failure to do so.
      • All prices on our website are excluding the delivery charges
      • Food presentation may vary slightly as shown in the photos.
      • We reserve the rights to substitute, change, accept or reject any orders.
      • Orders will only be considered as confirmed until the customer has checked out the shopping cart and has transferred payment to our designated bank account.
      • Payment must be made at least 2 days before the delivery date
      • Failure to comply to the above-stated conditions may result in your order being cancelled.
      • Substitution of an item may be necessary to ensure the order is delivered on time.
      • Seoul Recipe will contact the customer to find the best solution possible.
      • In any circumstance, Seoul Recipe is not able to reach the customer, Seoul Recipe reserve the right to substitute any item from the order for an item equal or greater in value.

        Order Adjustment

          • Any adjustments to a purchase (such as adding items) after payment will should be made at least 2 days before the delivery date.
          • The outstanding payment should be transferred to our designated bank account prior to delivery.

          Delivery Charge 

            Bad Weather Arrangement

              Catering Services

                  • Canopies, tables and chairs are not covered as a part of our service
                  • We do not cover the packing process of buffet food leftovers should there be any
                  • Catering services contact us directly
                • For the food safety reason, all the cooked and catered food are recommended to consume within 2 hours upon arrival. 

                 

                Payment Terms

                  • The only acceptable methods of payment are:
                    • Bank Deposit
                    • Credit Card ( Master, Visa, and AEX)
                    • Paypal
                    • PayMe 
                  • No liability is accepted by Seoul Recipe for failure of performance due to strike, lockout, hostilities or any other circumstances outside the control of Seoul Recipe.

                  Order Cancellation

                    • 10% of the cancellation fee will be charged when you wish to cancel your order.

                    • Customer needs to notify Seoul Recipe within 18 hours in advance, otherwise, it will be deemed forfeited.


                      Seoul Recipe reserves the rights to change, vary or modify any of the information and terms contained herein.

                      Food Factory Licence No.: 2992803601